Overview
The Backups section of the portal shows the current health of all backup jobs your IT provider has configured for your organization. You can see when each system was last backed up, how much storage is in use, and request help if something looks wrong.
Viewing Your Backups
- Click Backups in the sidebar.
- A list of your backed-up systems appears. Each entry shows:
- System name — the server, workstation, or service being backed up
- Health status — Healthy, Warning, or Failed
- Last backup time — when the most recent successful backup completed
- Storage used — how much space the backups are taking compared to the quota
Understanding Backup Health
Each backup system displays one of three health states:
- Healthy — the most recent backup completed successfully and everything is running normally
- Warning — the backup ran but something needs attention, such as a backup taking longer than expected, storage approaching its limit, or a minor issue that didn't prevent completion
- Failed — the most recent backup did not complete successfully; data may not be protected
A Failed status should be taken seriously. If you see a backup in a Failed state for more than one cycle (typically 24 hours), submit a support ticket or request help from the backup entry.
Viewing Backup Details
Click on a backup system to expand its detail panel. You may see:
- Next scheduled run — when the next backup is planned
- Backup history — a log of recent backup jobs and whether each completed successfully
- Storage breakdown — how much is used versus the available quota
- System details — what is being backed up (files, databases, full system image)
The level of detail shown depends on how your IT provider has configured the backup product.
Requesting a Restore
If you need to recover a file or folder from a backup:
- Open the backup system entry in the Backups section.
- Click Request Restore or use the Request Help option.
- A support ticket form opens. Describe what you need recovered — be specific about the file name, folder path, or the date/version you want restored.
- Submit the ticket.
Your IT provider's team will handle the restore and update the ticket with progress.
Note: You cannot initiate a restore yourself from the portal — this requires action from your IT provider to ensure accuracy and avoid accidental data overwrites. File and folder recovery is what your IT provider can restore for you; a full-system rebuild onto replacement hardware is not a self-service or provider-driven restore today.
Frequently Asked Questions
What does it mean if a backup shows "Warning" instead of "Healthy"?
A Warning usually means a minor issue occurred — the backup completed, but something was slightly off. Common causes include a file being locked during backup, storage nearing its limit, or a backup running late. Your IT provider will typically investigate Warnings proactively, but if you're concerned, submit a ticket.
My backup shows "Failed." What should I do?
A failed backup means your data was not protected during that cycle. Submit a support ticket right away and mention the system name and the date of the failure. Your IT provider will investigate and re-run the backup.
I don't see the system I want to back up in the list.
Only systems your IT provider has enrolled in backup coverage appear here. If you need a system added to backups, contact your IT provider to request it.
How far back can I restore from?
Retention periods depend on your backup plan and what your IT provider has configured. Ask your IT provider what the retention window is for each system.
Can I see individual backed-up files from here?
File-level browsing is typically not available in the portal view. To find and restore a specific file, submit a restore request and describe what you need.