Overview
Billing (formerly called Commerce) is the platform's billing engine and the system behind the Billing area in the Hub. It is how The One Stack bills your MSP for the products you subscribe to. Everything about money between your MSP and the platform lives here: your plan and subscriptions, invoices, metered usage, payment methods, account credits, your service agreement, and your tax-exemption status. The MSP-facing experience is at app.theonestack.com/billing (the older /commerce URL redirects to /billing).
This is distinct from billing your own clients, which you do in PSA and sync to your own QuickBooks Online through Bridge.
Key Features
- Plan and subscription management with per-product tiers and 14-day trials (
/billing/plans,/billing/trial) - Invoices with status, line items, tax breakdown, and PDF download (
/billing/invoices) - Metered usage tracking with an end-of-period spend forecast (
/billing/usage,/billing/ai-usage) - Payment methods — card or ACH — managed by the Owner (
/billing/payment) - Account credits from referrals, promos, and refunds, applied automatically (
/billing/credits) - Service agreement: standard catalog or custom negotiated terms (
/billing/contract) - Tax exemption: self-serve certificate submission with automated renewals (
/billing/tax-exemption) - Spend alerts to warn before projected spend crosses a threshold (
/billing/alerts) - Automatic dunning (retries plus notices) on failed payments
Who Uses Billing
Billing pages are restricted to the Owner and Finance roles. Adding or removing payment methods is Owner-only; Finance can view but not change them. Admins can activate products but do not see cost.