PSA
Tickets, SLAs, time, contracts, and invoicing.
- PSA webhooks
- Vendors
- Time tracking in PSA
- The ticket workspace and right rail
- Ticket statuses
- SLA policies
- SLA pausing
- Scheduling and booking
- Recurring tickets
- Payments
- QuickBooks sync
- Merging duplicate tickets
- Inventory
- Dispatch Board
- Escalating tickets
- CSAT surveys
- Creating tickets
- Client portal
- Contracts
- Client 360
- Assets
- Automations
- AI human hours and the 4-area time panel