Overview
Owners and Admins can invite teammates to the Hub by sending them an email with a setup link. This article covers sending invites, the invite expiry window, resending expired invites, and the difference between pending and accepted states.
Sending an Invite
- Go to Settings → Users (
/settings/users). - Click Invite user.
- Enter the person's email address and display name.
- Select their platform role (Owner, Admin, Finance, Member, or Viewer). See User Roles for what each role can do.
- Optionally, select which products they should have access to from the start.
- Click Send Invite.
The invited person receives an email with a link to set up their account. They will be asked to create a password (or sign in with Microsoft if your org uses M365) and accept the terms of service.
Only Owners and Admins can send invites. Members, Viewers, and Finance users do not have this option.
Invite Expiry
Invite links are valid for 7 days. If the person does not accept within 7 days, the link expires and the invite is marked as expired. The system automatically cleans up expired invites in the background.
Resending an Invite
If an invite expires or the person did not receive the email:
- Go to Settings → Users.
- Find the person in the user list — their status shows as Invited.
- Click the ... menu next to their row and choose Resend invite.
- A new invite email is sent with a fresh 7-day link. The old link is cancelled immediately.
Invite Pending vs. Accepted
| Status | What It Means |
|---|---|
| Invited | The person was sent an invite but has not clicked the link and set up their account yet. |
| Active | The person accepted the invite and can sign in normally. |
A person with Invited status cannot sign in yet. They appear in the user list so you can track who still needs to complete onboarding. Product access you granted at invite time is waiting and will activate once they accept.
You can resend an invite any number of times while the status is Invited. If you need to cancel the invite entirely, use the ... menu and choose Delete to remove the pending invite.
Frequently Asked Questions
The invited person says they never got the email.
Ask them to check their spam folder for a message from The One Stack. If it is not there, verify the email address in Settings → Users (there may be a typo). Then use Resend invite to send a fresh link.
Can I change the role after the invite is sent but before it is accepted?
Yes. Open the invited user's detail page and change the platform role. The change takes effect when they accept the invite.
Can a member invite other users?
No. Only Owners and Admins can send invites.
What happens if I invite someone who already has a Hub account?
If the email matches an existing account, the invite links to that existing account rather than creating a new one. They will be added to your organization.
Can I invite someone to multiple organizations?
Yes. A person can belong to multiple organizations. They switch between them via the org switcher in their profile.