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Organization settings

Updated

Overview

Organization settings let you configure the core details of your Hub account: your organization's name, URL slug, logo, timezone, and plan information. You will also find your organization ID here. This page is available to Owners and Admins.

Accessing Organization Settings

Go to Settings → Organization (/settings/organization).

Organization Name

The organization name appears in the top bar of the Hub and in all emails sent on your behalf (invoices, invite emails, notification footers). To change it:

  1. Click the Name field and edit the text.
  2. Click Save.

Organization Slug

The slug is the short URL-friendly identifier used in links and integrations. It appears as part of your team's Hub address. To change it:

  1. Edit the Slug field.
  2. Click Save.

Changing the slug immediately updates all internal links. Existing bookmarks to the old slug may break, so notify your team if you change it.

Logo

Upload your company logo to have it appear in the Hub top bar and in emails.

  1. In the Organization settings page, find the Logo field.
  2. Click Upload logo and select an image file. SVG and PNG formats work best; recommended minimum size is 200x50px.
  3. The logo updates across the Hub and your client portal immediately.

To remove the logo and revert to the default, click Remove next to the current logo.

Timezone

The organization timezone controls how dates and times are displayed across the Hub, including reports, invoices, and scheduled events.

  1. Find the Timezone field.
  2. Select your timezone from the dropdown.
  3. Click Save.

Individual users can also set their own personal timezone in their Profile — their personal setting takes priority over the org default for their own views.

Plan Details

The Organization settings page shows a summary of your current plan:

  • Plan tier (Free, Trial, Starter, Pro, or Enterprise)
  • Active products count
  • Billing status (Active, Past Due, etc.)

For detailed billing information, invoices, and payment methods, go to the Billing section at /billing.

Finding Your Organization ID

Your organization ID is a unique identifier that starts with porg_. It is sometimes needed for support requests or integrations.

To find it:

  1. Go to Settings → Organization.
  2. Scroll to the bottom of the page — the org ID is displayed there in the Organization ID field.
  3. Click the copy button to copy it to your clipboard.

Frequently Asked Questions

Can Members see the Organization settings page?

Members and Viewers cannot access or edit organization settings. Only Owners and Admins can view and change them.

Will changing the org name affect my billing or Stripe account?

No. The billing name used on invoices is the name that was set when you subscribed. Contact support if you need to update the billing name on invoices.

Where do I configure custom portal branding (colors, custom domain)?

Org-wide branding lives under Settings → Organization → Branding (/settings/organization#branding). Per-client portal branding (logo, colors, custom portal domain) lives under Settings → Client Portal → Branding & Identity (/settings/client-portal?section=branding). The old /settings/branding link redirects to Settings → Organization.

Can I have a different timezone per product?

No, timezone is an org-level setting. Individual users can set their personal timezone in Profile, but there is no per-product timezone configuration.

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