Overview
Products in the Hub are activated per organization. Until a product is activated (or trialed), it is not visible in the sidebar or the My Apps launcher. This article explains how to activate a new product, start a trial, and what happens when a trial expires.
Activating a New Product
- Go to Products (
/products) or Discover (/hub/discover). - Browse the catalog and click the product you want to add.
- Review the pricing and available tiers.
- Click Activate to subscribe immediately, or Start trial if a trial option is shown.
- If a payment method is required and none is on file, you will be prompted to add one before continuing.
- Once confirmed, the product appears in the sidebar and the My Apps launcher within a few seconds.
Activation requires Owner or Admin role. Members cannot activate products.
Starting a Trial
Most products offer a 14-day free trial. During the trial:
- The product is fully functional with no restrictions.
- A countdown in /billing/trial shows how many days remain.
- No charge is collected unless you convert the trial to a paid subscription.
A small number of products (including certain migration tools and some add-on credits) require a payment method on file before a trial can be started. The activation screen will tell you if this applies.
Converting a Trial to a Paid Subscription
- Go to /billing/trial before the trial expires.
- Click Upgrade next to the product.
- Select a plan tier and billing interval (monthly or annual prepaid).
- Confirm. Billing starts at the end of the current trial period.
You can also convert by going to /billing/plans, finding the product, and selecting a paid tier.
What Happens When a Trial Expires
When a trial ends without being converted:
- Access to the product is removed automatically. The sidebar entry and launcher tile disappear.
- Data created during the trial is not deleted immediately — it is retained for a grace period so you can re-activate and pick up where you left off.
- An email notification is sent to the org Owner when the trial is approaching expiry and again when it expires.
To re-activate after expiry, go to /products, find the product, and click Activate to subscribe at the paid tier.
Deactivating a Product
To cancel a product:
- Go to /billing/plans.
- Find the product and click Cancel subscription.
- Cancellation takes effect at the end of the current billing period — you retain access until that date.
After the period ends, the product is removed from the sidebar and launcher.
Frequently Asked Questions
Can I trial a product more than once?
Each product has one trial per organization. If you already used the trial and let it expire, you will need to subscribe at the paid tier to regain access.
The product I want shows "Coming soon" — can I get early access?
Coming-soon products are not available for trial or activation yet. Check back on the Products page for updates.
After activating, the product tile is not appearing in my launcher.
Try refreshing the page. The entitlement update is nearly instant but the page may be showing cached data.
What happens to client data if I cancel a product?
Data retention policies vary by product. Contact support for data-retention specifics before cancelling a product with existing client data.