Overview
The Hub gives you access to every product your organization is subscribed to from a single browser tab. This article explains how to navigate between products, how the product switcher works, and which products are visible.
Switching Between Products
The left sidebar in the Hub is the primary way to move between products. Each product that is activated for your organization appears as a section in the sidebar with its own navigation items.
To jump to a specific product:
- Click the product's name or icon in the left sidebar.
- The product module loads within the same browser tab — no new tabs or separate logins required.
If the sidebar is collapsed, hover over the icons on the left edge to see product names, then click to expand.
The My Apps Launcher
For a tile-based overview of all your products, click Apps in the left sidebar or navigate to /apps.
The launcher shows every product your organization is actively entitled to. Click any tile to go directly to that product. Products that are in a trial show a trial badge with days remaining.
Products you are not subscribed to do not appear in the launcher. To browse and activate new products, click Discover (/hub/discover) or go to Products (/products).
What Products Are Visible
A product appears in your sidebar and launcher when:
- Your organization has an active subscription or trial for that product.
- You personally have been granted access to that product by an Owner or Admin.
If your organization is subscribed but you do not see the product, ask an Owner or Admin to grant you access on your user detail page in Settings → Users.
If you can see a product tile but clicking it takes you to /billing/plans, your subscription is no longer active (trial expired, payment failed, or subscription cancelled). Activate or re-subscribe to regain access.
Products on Separate Domains
A few products have their own standalone domain (Cypher, Ops Center). Clicking their tile in the launcher handles the sign-in automatically — you do not need to sign in separately. The Hub exchanges a short-lived token in the background and redirects you to the product fully signed in. This happens in under a second and is invisible to you.
Frequently Asked Questions
I can see a product in the launcher but clicking it opens billing instead of the product.
Your organization's subscription for that product is no longer active. This happens when a trial expires, a payment fails, or the subscription is cancelled. Go to /billing/plans to reactivate.
A teammate can see a product that I cannot see.
Your admin may not have granted you access to that product. Ask an Owner or Admin to add it from your user detail page in Settings → Users.
Can I open a product in a separate tab?
Yes. Right-click the product tile or sidebar link and choose "Open in new tab." Your session cookie works across all tabs on the same browser.
I do not see any products in the launcher — just an empty page.
Your organization may not have any active products yet. Go to /products to browse and activate your first product or trial.